Privacy Policy

PADRE Research LLC (“PADRE,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly and in compliance with applicable data-protection laws, including the European Union General Data Protection Regulation (the “GDPR”) and the California Consumer Privacy Act, as amended (the “CCPA”). This Privacy Policy explains what information we collect, how we use and share it, and the rights you have with respect to it.

We collect the following categories of personal information when you create an account, place an order, or otherwise interact with our website:

• Identifying information — your name and email address.
• Shipping information — the shipping address you provide for delivery of your orders.
• Payment information — the payment method used for your purchase, processed through our third-party payment processors. We do not store complete payment card numbers on our systems.
• Order history — records of the products you have ordered, order amounts, and related transaction details.
• Technical and usage information — information collected automatically through cookies and similar technologies, such as your device type, browser type, IP address, and how you interact with our website.

We use the personal information we collect for the following purposes:

• To create and administer your account.
• To process, fulfill, and ship your orders, and to communicate with you about the status of your orders.
• To process payments and to detect, prevent, and address fraud, unauthorized transactions, and other security or compliance concerns.
• To respond to your inquiries and to provide customer support.
• To verify eligibility, including researcher qualification and United States residency, and to enforce our Terms of Service and Research Use Only requirements.
• To operate, maintain, analyze, and improve our website and services.
• To comply with our legal obligations and to establish, exercise, or defend legal claims.

Where the GDPR applies, we process your personal information on the legal bases of performance of a contract with you, compliance with our legal obligations, your consent (which you may withdraw at any time), and our legitimate interests in operating and securing our business, provided those interests are not overridden by your rights and freedoms.

If you provide your email address, we may send you a periodic newsletter — typically no more than once per week — with updates about inventory, stock availability, and restocks. We send these communications so you know what is in stock and when new products land.

We do not spam. We do not sell, rent, or share your email address with third parties for their own marketing, and we keep our sending frequency limited. Every newsletter we send includes a one-click unsubscribe link in its footer, and you may unsubscribe at any time at no cost. Once you unsubscribe, we promptly stop sending you marketing emails. We may still send you non-marketing messages necessary to fulfill an order or respond to a request you have made (for example, order and shipping confirmations).

Our email practices are designed to comply with the CAN-SPAM Act and applicable data-protection laws. Each message identifies us as the sender, includes our physical mailing address, and provides a clear means to opt out.

We do not sell your personal information. We share your personal information only with the limited categories of service providers and third parties necessary to operate our business, and only as described below:

• Payment processors — to securely process your payment transactions.
• Shipping carriers — to deliver your orders, which requires sharing your name and shipping address.
• Analytics providers — to help us understand how our website is used so that we can maintain and improve it.
• Professional advisors and authorities — to our legal, accounting, and compliance advisors, and to regulators or law enforcement where required by law, legal process, or to protect our rights, property, or safety or that of others.

Each service provider is permitted to use your personal information only to perform services on our behalf and is contractually obligated to protect it. We may also disclose information in connection with a merger, acquisition, financing, or sale of business assets, in which case we will require the recipient to honor this Privacy Policy.

We use cookies and similar technologies to operate our website, to remember your session, and to understand how visitors use our site. You can control or disable cookies through your browser settings. For a full description of the cookies we use and how to manage them, please review our Cookie Policy.

We retain your personal information for as long as your account is active and for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, maintain order and transaction records, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required for these purposes, we will delete it or anonymize it in accordance with our retention schedules and applicable law. Some information may be retained for longer periods where required to comply with legal obligations or to protect our legal interests.

Subject to applicable law, you have the following rights with respect to your personal information:

• Access — to request a copy of the personal information we hold about you.
• Correction — to request that we correct inaccurate or incomplete personal information.
• Deletion — to request that we delete your personal information, subject to certain legal exceptions.
• Restriction and objection — to request that we restrict or stop certain processing of your personal information.
• Portability — to request that we provide your personal information in a portable format.
• Opt-out — to opt out of non-essential communications and certain processing, and to withdraw any consent you have previously given.

To exercise any of these rights, please contact us at privacy@padreresearch.com. We will respond to your request within the timeframe required by applicable law. We will not discriminate against you for exercising any of your privacy rights. We may need to verify your identity before fulfilling your request.

If you are a California resident, the CCPA provides you with additional rights regarding your personal information. In the preceding twelve months, we have collected the categories of personal information described in the “Information We Collect” section above, for the business purposes described in this Privacy Policy. Under the CCPA, you have the right to:

• Know the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Request deletion of your personal information, subject to legal exceptions.
• Correct inaccurate personal information that we maintain about you.
• Opt out of the sale or sharing of your personal information. We do not sell or share your personal information for cross-context behavioral advertising.
• Exercise these rights without receiving discriminatory treatment.

To submit a CCPA request, please contact us at privacy@padreresearch.com. You may designate an authorized agent to make a request on your behalf, subject to our verification of the agent’s authority and your identity.

We maintain administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit, access controls, and the use of reputable third-party processors that maintain their own security programs.

No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you have reason to believe your interaction with us is no longer secure, please notify us immediately at privacy@padreresearch.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last updated” date at the top of this page, and material changes will become effective upon posting to the website. We encourage you to review this Privacy Policy periodically. Your continued use of our website after the effective date of any revision constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• PADRE Research LLC
• 13833 Wellington Trace, Ste E4 #646, Wellington, FL 33414
• Email: privacy@padreresearch.com

For our general terms of sale, please see our Terms of Service.